Employment

Security Officer

JOB SUMMARY

The primary function of Credo Security Officers is to ensure a safe and secure \presence across all Faros Properties holdings. Officers are responsible for safeguarding the well-being of tenants, visitors, and the property—both inside and outside the premises—to the best of their ability. All security officers are expected to respond promptly to on-site emergency calls for assistance. When necessary, officers shall contact the appropriate emergency services, including but not limited to Police, Fire, and Ambulance, and provide support as requested.

ESSENTIAL JOB FUNCTIONS

Customer Service & Tenant Relations

• Serve as the initial point of contact for tenants, visitors, and staff, ensuring all interactions are professional, courteous, and solution focused.
• Provide direction, answer inquiries, and assist with tenant needs in a helpful and respectful manner.
• Address tenant concerns or disturbances diplomatically and elevate issues appropriately when necessary.
• Maintain a positive, approachable demeanor to reinforce a secure yet welcoming presence.

Access, Patrol & Surveillance Duties

• Monitor building access to prevent unauthorized entry and ensure a secure environment.
• Conduct periodic routine foot patrols of interior and exterior spaces including lobbies, garages, stairwells, rooftops, and mechanical areas.
• Monitor camera surveillance systems for suspicious, unusual, or unsafe activity and respond appropriately.
• Log all patrols and observations and report maintenance or safety concerns in a timely manner.

Safety & Incident Response

• Observe and report hazards, maintenance issues, or unusual activity promptly to the appropriate personnel.
• Respond to alarms, emergencies, or incidents calmly and professionally
• Use de-escalation techniques to calmly and professionally manage conflicts or disruptive behavior, prioritizing peaceful resolution.
• Provide accurate and timely documentation of incidents using standardized reporting procedures.
• Assist first responders as needed and follow post orders during emergency situations.

Operational Accountability

• Complete and maintain accurate daily logs, shift reports, and pass-down notes for seamless shift transitions.
• Turn in all issued equipment and paperwork at the end of each shift.
• Remain alert and aware of site-specific protocols, regularly updating knowledge of any changes.

OTHER JOB FUNCTIONS

• Conduct interior and exterior foot patrols of building properties, noting suspicious or abnormal situations.
• Follow all rules, policies, guidelines, and directives provided by supervision.
• Utilize all provided equipment, to include radios, computers, etc., in an appropriate manner.
• Be aware of access control needs for deliveries and other tenant functions.
• Understand on-site camera systems to be able to investigate incidents that occur on the property.

QUALIFICATIONS:

• High school diploma, or general education degree (GED) required
• Able to read and write reports and procedure manuals.
• Must be able to define problems, collect data, establish facts and draw valid conclusions
• Strong organizational and communications skills, and the ability to write simple correspondence.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers.
• Proficient in Microsoft Word and security camera software
• Ability to operate radio and telephone equipment
• Ability to obtain CPR and basic first aid certifications
• Proficient in the English language – reading, writing, and speaking
• Must pass a drug test and background check

COMPETENCIES

• Problem Solving –  Ability to assess situations, identify risks and make sound decisions
• Communication – Expresses thoughts and ideas clearly in oral and written form
• Dependability – Completes tasks on time and keeps commitments
• Strategic Thinking – adapts strategy to changing conditions.
• Safety and Security – Observes all safety and security procedures and protocol
• Attention to Detail – Ability to notice subtle changes in surroundings and identify potential security risks.‍
• De-escalation Skills - Ability to remain calm and manage tense situations, using effective communication to resolve conflicts.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to stand, walk, and patrol for extended periods and perform physical tasks as needed. Employees must stand, walk, sit, climb, stoop, and reach for a minimum of 8 hours with or without reasonable accommodation. The employee is required to use hands to handle or feel objects and/or tools. The employee is required to talk or hear with or without reasonable accommodation and must regularly lift and move up to 25 pounds and occasionally up to 50 with or without assistance.

WORK ENVIRONMENT

While performing this job, the employee is frequently exposed to various environmental noises, outdoor weather conditions and potential emergency events.

POSITION TYPE/EXPECTED HOURS OF WORK

The Security Officer position could be full-time or part-time. Full-time positions have shifts that are  7 days per week, 24 hours per day, 365 days per year. Days and hours of work vary according to the shift schedule. The employee is expected to work no less than the designated 40-hour work week. Weekend and overnight hours may be required.  Work location assignment will vary depending on staffing needs and may occur at any Credo contracted work location.

Part-time Security Officers will be assigned shifts as needed and are expected to work less than 30 hours in a workweek.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change or be supplemented at any time with or without notice